Tech big IBM said it has collaborated with Indian Oil Corporation Ltd (IOCL) to remodel the latter’s buyer expertise utilizing digital instruments. Around 12,400 IOCL distributors overlaying about 130 million shoppers can now use the IndianOil One cellular app and portal, developed by IBM Services. The IndianOil One cellular app and portal are a part of Indian Oil’s Project ePIC, an built-in platform for Customer Relationship Management (CRM) and Distribution Management System (DMS).
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This platform ensures real-time updates to stock, orders, and invoices, thereby lowering the time to order fulfilment. Indian Oil can reply extra shortly to customer support requests, together with grievances utilizing the platform. The platform additionally presents a unified buyer expertise throughout numerous entry gadgets similar to cell phones, tablets, and desktops.
Important takeaways for all aggressive exams:
- IBM CEO: Arvind Krishna.
- IBM Headquarters: Armonk, New York, United States.
- Indian Oil Corporation Ltd Chairperson: Shrikant Madhav Vaidya.
- Indian Oil Corporation Ltd Headquarters: New Delhi.
- Indian Oil Corporation Ltd Founded: 30 June 1959.
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