GoI notifies new “Electricity (Rights of Consumers) Rules, 2020”



The Union Power Ministry, R. K. Singh has framed the brand new ‘Electricity (Rights of Consumers) Rules, 2020. These guidelines shall empower the customers of electrical energy and added that these Rules emanate from the conviction that the ability techniques exist to serve the customers and the customers have rights to get the dependable companies and high quality electrical energy.

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About Electricity (Rights of Consumers) Rules 2020:

  • These guidelines present for Rights of customers and Obligations of Distribution licensees.
  • The distribution licensee shall provide 24×7 energy to all customers.
  • However, the fee might specify decrease hours of provide for some classes of customers like agriculture.

Following key areas are coated within the Electricity (Rights of customers) Rules:

  • Rights of customers and Obligations of Distribution licensees
  • Release of latest connection and modification in an current connection
  • Metering association
  • Billing and Payment
  • Disconnection and Reconnection
  • Reliability of provide
  • Consumer as Prosumer
  • Standards of Performance of licensee
  • Compensation Mechanism
  • Call Centre for Consumer Services
  • Grievance redressal mechanism


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