Government amends Insurance Ombudsman Rules 2017



The Government of India has notified complete amendments to the Insurance Ombudsman Rules, 2017, for higher decision of policyholders’ complaints concerning insurance coverage service deficiencies, in a well timed, cost-effective and neutral method. This will assist in facilitating the decision of the complaints with respect to the deficiencies in insurance coverage companies in an economical and neutral method on time.

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What are these amendments?

  • The Ombudsman mechanism was administered by the Executive Council of Insurers. This has now been renamed because the Council for Insurance Ombudsmen.
  • Earlier, the scope of complaints to Ombudsmen was restricted to solely disputes, however now it has been enlarged to incorporate deficiencies in service on the a part of insurers, brokers, brokers and different intermediaries.
  • The insurance coverage brokers have additionally been introduced inside the ambit of the Ombudsman mechanism. The Ombudsmen has been empowered to move awards in opposition to insurance coverage brokers as effectively.
  • To strengthen the timeliness and cost-effectiveness of the mechanism, policyholders will now be enabled for making complaints electronically to the Ombudsman.
  • A complaints administration system shall be created to allow policyholders to trace the standing of their complaints on-line.
  • The guidelines additionally present that, the ombudsman can use video-conferencing to listen to the circumstances.

Who is an ombudsman?

Ombudsman is an official who’s appointed to research the complaints concerning the service or on an administrative authority. The ombudsman is normally appointed by governments nonetheless, the personal corporations also can appoint them. The Indian authorities has appointed an ombudsman to resolve the grievances with respect to revenue tax, banking and insurance coverage.


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